통어 通语

스마트 CS와 비즈니스 IM, 두 축을 함께.

외부는 스마트 CS(웹/App), 내부는 통어 IM. 세션 분리, 요금제 분리.

스마트 CS 보기통어 IM 보기

Customer Service

스마트 CS로 매출을 연결.

웹 임베드, App 임베드. 지식베이스 AI가 먼저 답하고, 어려운 건은 상담원·티켓으로.

연동 방식

Website

Embed snippet or share a chat link.

App

Open the in-app WebView chat page with your user id.

AI first

KB answers shipping, returns, campaigns; clarify then escalate.

Agent desk

Queue / active / closed. Quick replies, emoji, images, KB insert.

Tickets

Create tickets from a session; manage in merchant admin.

Chat invite

Auto-invite or agents invite by visitor page / IP (Shangqiao-style).

통어 · 온라인 상담AI
Hi! How is shipping calculated?
Free in nearby regions; remote areas COD.
Got it. Want me to look up an order?

이용 방법

Connect your site

Paste the embed or chat link; for Apps, open the in-app WebView URL.

AI handles the easy ones

Import a knowledge base; agents only take hard tickets.

Agents & tickets

Take over, ask for ratings, open tickets — full service trail.

가맹점 콘솔 열기상담원 데스크 열기

TongYu IM

통어 IM으로 팀을 연결.

Team DMs, groups, and voice/video — PC and mobile, one account.

PC workspaceMessages, contacts, and profile in one place.Mobile H5 / AppChat on the go with the same capabilities as PC.Voice & videoBuilt-in calls for DMs and groups — ready out of the box.
Chats & groups

Friend DMs, group collaboration, notices, and member admin.

Messaging

Read receipts, recall, edit, forward, quote, and reactions.

Voice & video

One-to-one and group calls; stronger connectivity when needed.

Discover & Moments

Moments, scan, favorites — configurable Discover entries.

Multi-device

PC and mobile share one account; chats stay in sync.

Safety

Burn-after-read, block/report, search — reviewable in admin.

요금

Pricing

요금제

CS와 IM은 별도 요금제. 필요한 선만 도입.

CS

TongYu CS

¥3,888 · from / year

  • Tiers: Standard / Pro / Flagship
  • Widget + agent desk + tickets & KB
  • KB answers first; agents take hard cases
  • Chat invite and session tools
가맹점 콘솔 열기

IM

TongYu IM

¥4,990/year from

  • DMs / groups / Moments / scan
  • Voice & video calls
  • Burn-after-read, reactions, search
  • PC + mobile H5 / App

자주 묻는 질문

Create a web channel in admin and paste the snippet, or share a chat link.

Start

지금 시작하세요

데모 계정으로 콘솔과 IM을 체험하세요.

가맹점 콘솔