通語 Website
Embed snippet or share a chat link.
Customer Service
スマートCSで売上につなぐ。
サイト埋め込み、App 埋め込み。ナレッジ AI が先に回答し、難しい案件はオペレーターとチケットへ。
接続方法
App
Open the in-app WebView chat page with your user id.
AI first
KB answers shipping, returns, campaigns; clarify then escalate.
Agent desk
Queue / active / closed. Quick replies, emoji, images, KB insert.
Tickets
Create tickets from a session; manage in merchant admin.
Chat invite
Auto-invite or agents invite by visitor page / IP (Shangqiao-style).
Hi! How is shipping calculated?
Free in nearby regions; remote areas COD.
Got it. Want me to look up an order?
使い方
Connect your site
Paste the embed or chat link; for Apps, open the in-app WebView URL.
AI handles the easy ones
Import a knowledge base; agents only take hard tickets.
Agents & tickets
Take over, ask for ratings, open tickets — full service trail.
TongYu IM
通語 IMでチームをつなぐ。
Team DMs, groups, and voice/video — PC and mobile, one account.
PC workspaceMessages, contacts, and profile in one place.Mobile H5 / AppChat on the go with the same capabilities as PC.Voice & videoBuilt-in calls for DMs and groups — ready out of the box.
Chats & groups
Friend DMs, group collaboration, notices, and member admin.
Messaging
Read receipts, recall, edit, forward, quote, and reactions.
Voice & video
One-to-one and group calls; stronger connectivity when needed.
Discover & Moments
Moments, scan, favorites — configurable Discover entries.
Multi-device
PC and mobile share one account; chats stay in sync.
Safety
Burn-after-read, block/report, search — reviewable in admin.
Pricing
料金プラン
CS と IM は別プラン。必要な線だけ導入。
CS
TongYu CS
¥3,888 · from / year
- Tiers: Standard / Pro / Flagship
- Widget + agent desk + tickets & KB
- KB answers first; agents take hard cases
- Chat invite and session tools
IM
TongYu IM
¥4,990/year from
- DMs / groups / Moments / scan
- Voice & video calls
- Burn-after-read, reactions, search
- PC + mobile H5 / App
よくある質問
Create a web channel in admin and paste the snippet, or share a chat link.
Start
今すぐ始めましょう
デモアカウントで管理コンソールと IM を体験。