Website
Embed snippet or share a chat link.
TongYu 通语
Customer service and team IM.
Customer service for visitors; TongYu IM for DMs, groups, and calls. Feature overview below.
Customer Service
Customer service
Embed on web or App. Knowledge base answers first; hard cases go to agents and tickets.
How you connect
App
Open the in-app WebView chat page with your user id.
AI first
KB answers shipping, returns, campaigns; clarify then escalate.
Agent desk
Queue / active / closed. Quick replies, emoji, images, KB insert.
Tickets
Create tickets from a session; manage in merchant admin.
Chat invite
Auto-invite or agents invite by visitor page / IP (Shangqiao-style).
Hi! How is shipping calculated?
Free in nearby regions; remote areas COD.
Got it. Want me to look up an order?
How it works
Connect your site
Paste the embed or chat link; for Apps, open the in-app WebView URL.
AI handles the easy ones
Import a knowledge base; agents only take hard tickets.
Agents & tickets
Take over, ask for ratings, open tickets — full service trail.
TongYu IM
TongYu IM
Team DMs, groups, and voice/video — PC and mobile, one account.
PC workspaceMessages, contacts, and profile in one place.Mobile H5 / AppChat on the go with the same capabilities as PC.Voice & videoBuilt-in calls for DMs and groups — ready out of the box.
Chats & groups
Friend DMs, group collaboration, notices, and member admin.
Messaging
Read receipts, recall, edit, forward, quote, and reactions.
Voice & video
One-to-one and group calls; stronger connectivity when needed.
Discover & Moments
Moments, scan, favorites — configurable Discover entries.
Multi-device
PC and mobile share one account; chats stay in sync.
Safety
Burn-after-read, block/report, search — reviewable in admin.
Pricing
Pricing
CS and IM are priced separately. List prices below; contract terms win.
CS
TongYu CS
¥3,888 · from / year
- Tiers: Standard / Pro / Flagship
- Widget + agent desk + tickets & KB
- KB answers first; agents take hard cases
- Chat invite and session tools
IM
TongYu IM
¥4,990/year from
- DMs / groups / Moments / scan
- Voice & video calls
- Burn-after-read, reactions, search
- PC + mobile H5 / App
FAQ
Create a web channel in admin and paste the snippet, or share a chat link.
Start
See the features, then try the demo.
Open the demo — CS and IM separately.